Refund policy

Returns Policy

1. All Sales Are Final

ALL SALES ARE FINAL. Orders are not eligible for return, exchange, or refund except in the limited cases described in Section 3. By placing an order, the buyer agrees to these terms.

Buyer is solely responsible for checking fitment, compatibility, part numbers, and specifications before ordering. Ordering the wrong part, changing your mind, finding a lower price elsewhere or a delay in installation is not grounds for a return, exchange, or refund.

2. Non-Returnable Products

The following products are non-returnable and non-refundable under any circumstances, whether opened, unopened, installed or uninstalled:

  • Brake components, including rotors, pads, calipers, lines, hardware, and fluid
  • Lug nuts and wheel bolts
  • Wheel spacers and adapters
  • Exhaust components, including mufflers, pipes, headers, downpipes, and catalytic converters
  • Ignition coils
  • Coilovers and suspension dampers
  • Wheels

These are safety-critical or performance parts. Once they leave our warehouse, we cannot verify that they haven't been installed, test-fitted, torqued, heat-cycled, or handled in a way that affects their safety or resale. Manufacturing defect claims on these products must go directly through the manufacturer's warranty process. We'll provide reasonable help connecting the buyer with the manufacturer, but we don't accept these items back.

3. Limited Exceptions: Manufacturing Defects Only

For products not listed in Section 2, we may consider a return or exchange at our sole discretion, case by case, and only for a verified manufacturing defect. All approved returns and exchanges are subject to a 20% restocking fee.

To be considered, every one of the following conditions must be met:

  1. Prior authorization: The buyer contacts us and receives a written Return Authorization (RA) number before shipping anything back. Returns sent without an RA number will be refused or returned at the buyer's expense.
  2. Time limit: The return request is made within 22 days of the date the buyer received the products.
  3. Condition: The products show no signs of use, installation, test-fitting, modification, or damage of any kind.
  4. Packaging: The products are returned in their original, undamaged packaging, with all identification labels, security tags, and markings attached and intact.
  5. Completeness: All hardware, instructions, and accessories that came with the product are included.

We decide whether a product qualifies. Products that don't meet every condition will be refused.

4. Return Shipping

The buyer pays all return shipping costs. These are non-refundable and will be deducted from any refund. If the buyer uses a carrier other than the one we specify, the buyer is solely responsible for that carrier's fees and for any loss or damage in transit. We recommend insured, trackable shipping. We are not responsible for returns lost or damaged before they reach our warehouse.

5. Refunds

Once an approved return arrives at our warehouse and passes inspection, we'll refund the purchase price of the returned products minus the 20% restocking fee and any return shipping costs. The refund goes to the original form of payment. Original shipping charges are non-refundable. We'll email the buyer to confirm when the return has been processed.

6. Rejected Returns

If a returned product doesn't qualify, we'll notify the buyer and ship it back at the buyer's expense. If the buyer refuses or fails to accept that shipment, we may keep the products along with the full purchase price, and no refund will be issued.

7. Refund Time Frame and Procedure

Once company receives the return, buyer will receive notification confirming whether the items have been accepted and any terms or conditions that may be applicable to the return. 

8. EU Customers

Products sold here are supplied for the maintenance or repair of vehicles, to be carried out immediately, and many are made or sourced to the buyer's order. To the extent permitted by applicable law, they are exempt from the statutory right of withdrawal. Nothing in this policy affects any non-waivable statutory rights.

9. Chargebacks, Payment Disputes, and Amounts Owed

9.1 Acknowledgment of Non-Refundable Purchase. By completing a purchase, the buyer acknowledges and agrees that: (a) they have read and accept this Returns Policy before purchasing; (b) the products listed in Section 2, and all other products except as provided in Section 3, are non-refundable; and (c) they are purchasing those products knowing they are non-refundable.

9.2 Duty to Contact Company First. The buyer agrees to contact the Company in writing and allow at least fifteen (15) business days to resolve any issue with an order before starting a chargeback or payment dispute with their card issuer, bank, or payment provider. The buyer agrees not to start a chargeback or dispute for any reason this Policy does not allow, including changing their mind, ordering incorrect parts, fitment issues, or dissatisfaction with a product that was delivered as described.

9.3 Continuing Obligation to Pay. If the buyer starts a chargeback or payment dispute that is inconsistent with this Policy, and the funds are reversed or withheld from the Company, the buyer agrees that: (a) the full purchase price remains a valid debt owed to the Company; (b) a chargeback or dispute decision by a card issuer or payment provider does not release the buyer from this debt or decide the parties' rights under this agreement; and (c) the buyer will pay the Company the reversed amount, plus any chargeback fees charged to the Company, within 30 days of written demand.

9.4. Future Orders. Filing a chargeback or payment dispute for an order that falls under this policy, without first contacting us, may result in cancellation of future orders. We will contest such disputes and provide this policy and the order records to the payment provider.

10. Collection and Legal Action. If the buyer fails to pay amounts owed under Section 9.3, the Company may pursue collection, including filing a claim in a court of competent jurisdiction for the original purchase price, chargeback fees, court costs, and, to the extent permitted by law, reasonable attorneys' fees. The Company may also refuse future orders from the buyer.

11. Governing Law and Venue. This Policy and all purchases are governed by the laws of the State of California, without regard to its conflict-of-law rules. The buyer and the Company agree that any legal action relating to a purchase or this Policy will be brought exclusively in the Superior Court of California, City of San Diego (including its small claims division), or the U.S. District Court for the Southern District of California. The prevailing party is entitled to all costs, including attorneys fees. Both parties consent to the personal jurisdiction of those courts. Nothing in this section limits any non-waivable rights the buyer may have under applicable law.

EU CUSTOMERS. The products ordered here are made to order and for maintenance or repair of vehicles to be performed immediately and exempt from the right to withdraw.